Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return or exchange.

Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, unused, and in its original condition.

To request a return, contact us at jason@thefishschool.com. If your return is accepted, we’ll provide instructions on how and where to send your item. Items returned without first requesting a return may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we sent you the wrong item. Original shipping charges are non-refundable.

Exchanges

Need a different size? Contact us at jason@thefishschool.com within 30 days of receiving your order.

Exchanges are subject to product and size availability. Items must be unworn, unwashed, unused, and in their original condition. Customers are responsible for return shipping costs for size exchanges.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged or defective, or you received the wrong item, contact us as soon as possible at jason@thefishschool.com.

We'll work with you to make it right. If the mistake was ours or the product arrived damaged or defective, The Fish School will cover the applicable return or replacement shipping costs.

Sale, Clearance & Final Sale Items

Unless an item is specifically marked Final Sale, it is eligible for return or exchange under our standard return policy.

Items marked Final Sale and gift cards cannot be returned.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Once issued, please allow up to 10 business days for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at jason@thefishschool.com.

Questions

If you have any questions about a return, exchange, or refund, contact us at jason@thefishschool.com.